How insurance claims work with a restoration company

Is it covered?

Many policies cover damage that is sudden and accidental, like a burst pipe or a fire. Damage that built up slowly over time, like a long-term leak, is often treated differently. Flood water from outside usually needs separate flood insurance. Every policy is different, so coverage always depends on yours.

What to do right away

• Stop the damage if you safely can — shut off the water, open windows.
• Take photos and videos before cleaning up.
• Don't throw out damaged items until they're documented.
• Keep receipts for anything you pay for, like a hotel stay.
• Call your insurance company to report the claim.

How we work with your insurance

• We come out and assess the damage.
• We write it all up with photos, moisture readings and a detailed estimate.
• We read your policy with you.
• We talk to your insurance company and adjuster directly.
• We push for the coverage you're owed and get the work done.

A quick note

We can't promise what your insurance will pay — that depends on your policy. What we can promise is that you won't be doing it alone. We handle the paperwork and the calls so you can focus on your family or business.